Responsible Gaming at 360bet
At 360bet, we believe gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. This page explains the tools, policies, and support options we have in place to help every player in Bangladesh stay in control.
360bet provides a full suite of player-protection tools accessible through your account settings or by contacting support.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, it takes effect immediately and cannot be increased for a mandatory 24-hour cooling period. Decreasing a limit applies instantly. This tool helps you keep your gambling spend within a budget you are genuinely comfortable with — whether that is ৳500 per week or ৳5,000 per month.
Define the maximum number of hours you want to spend on the platform in a single session. When your session limit is reached, you will receive a clear on-screen notification and be logged out automatically. This prevents the "time distortion" effect that can occur when playing immersive games like live casino tables or high-volatility slots for extended periods.
Request a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, place bets, or make deposits. The time-out period cannot be ended early once activated. This tool is ideal if you feel you need a short break without committing to a longer self-exclusion period.
If you feel your gambling has become a serious problem, you can request self-exclusion for a minimum period of 6 months, or permanently. During self-exclusion, your account is fully closed, all marketing communications are stopped, and you cannot re-register a new account. Self-exclusion cannot be reversed before the minimum period expires. To activate this, contact [email protected] immediately — our team will process your request as a top priority.
Request a detailed statement of your betting activity, including total deposits, withdrawals, wagers placed, net wins and losses, and time spent on the platform over any given period. Reviewing your activity statement regularly is one of the most effective ways to maintain an accurate picture of your gambling habits and catch any drift from your intended limits.
You can opt out of all promotional communications — including bonus offers, free bet alerts, and seasonal promotions — at any time by contacting our support team. Removing promotional triggers is a simple but meaningful step for players who find that marketing messages encourage them to gamble more than they intend. Your opt-out will be processed within one business day.
Four key protections summarised at a glance.
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of our player-protection tools or contact our support team.
Remember: Recognising a potential problem is a sign of strength, not weakness. 360bet's support team is available around the clock to help you activate any protective tool on your account. Contact us at [email protected] — no judgement, no delay.
360bet's formal commitments to safe and fair gambling practices for all players in Bangladesh.
1. Our Commitment
360bet is committed to providing a safe, fair, and transparent gambling environment for all registered players. We recognise that while the vast majority of our players enjoy betting and casino games as a form of entertainment, a minority may develop problematic gambling behaviours. Our Responsible Gaming policy exists to prevent harm, provide support, and equip every player with the tools they need to stay in control.
Responsible gaming is not a box we tick — it is a core part of how 360bet operates. Every member of our support team is trained to identify potential signs of problem gambling and to respond with care, discretion, and urgency when a player reaches out for help.
2. The 21+ Age Requirement
Access to the 360bet platform is strictly limited to individuals who are 21 years of age or older. This is a firm policy with no exceptions. During the registration process, all users are required to confirm that they meet the minimum age requirement. 360bet reserves the right to request supporting identity documents — such as a National ID Card, passport, or driving licence — to verify age at any point.
Where age verification reveals that an account has been registered by a person under the age of 21, the account will be immediately suspended, any funds held will be reviewed in line with our Terms & Conditions, and the matter will be handled in accordance with applicable law. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing gambling platforms.
3. How to Activate Protection Tools
All responsible gaming tools at 360bet are available free of charge to every registered account holder. To activate a deposit limit, session time limit, time-out, or self-exclusion, use one of the following methods:
- Via your account settings: Navigate to the Responsible Gaming section of your account dashboard and select the tool you wish to activate.
- Via customer support: Email [email protected] with the subject line "Responsible Gaming Request" and specify which tool you want activated and for what period. Our team will confirm activation within one hour during business hours, or within four hours at any other time.
Increases to deposit limits or the cancellation of a time-out period are subject to mandatory waiting periods to prevent impulsive decisions made during a gambling session. Decreases to limits and activations of self-exclusion take effect immediately with no delay.
4. Protecting Minors
360bet urges all account holders who share a device with children or teenagers to take active steps to prevent underage access to the platform. Recommended steps include using a private browser session that requires a password to re-open, logging out fully after every session, and enabling the device's built-in parental control or screen time management features.
If you suspect that a minor has accessed your 360bet account or created an account using a shared device, contact our support team immediately at [email protected]. We treat all underage access reports as urgent and will act without delay.
5. Financial Safety and Budgeting
360bet strongly encourages all players to treat gambling as paid entertainment — no different from buying a cinema ticket or attending a cricket match — rather than as a source of income. Before you begin any betting session, we recommend setting a clear personal budget that represents money you are genuinely comfortable losing entirely.
Never gamble with money allocated to household expenses, rent, loan repayments, groceries, or other essential costs. Never borrow money to fund gambling. If you find that you are regularly exceeding your self-set budget, use our deposit limit tool to enforce that boundary automatically at the account level.
360bet's payment partners — bKash, Nagad, Rocket, and Upay — may also offer their own transaction limit settings at the mobile wallet level. Combining wallet-level limits with your 360bet deposit limit gives you a two-layer financial safety net.
6. Alcohol, Substances, and Emotional State
360bet recommends that players never access the platform or place bets while under the influence of alcohol or other substances, while feeling emotionally distressed, depressed, or anxious, or immediately following a major financial loss. Impaired or emotionally compromised decision-making significantly increases the risk of problem gambling behaviour. If you find yourself in any of these states, please log out of the platform and return only when you are calm, clear-headed, and within your planned gambling budget.
7. Recognising Problem Gambling
Problem gambling is a recognised behavioural condition that can affect anyone, regardless of income, background, or experience level. It is characterised by a loss of control over gambling behaviour — continuing to gamble despite negative consequences for your finances, relationships, health, or daily functioning.
Common signs that gambling may have become a problem include: preoccupation with upcoming gambling opportunities; increasing the size of bets to maintain the same level of excitement; repeated unsuccessful attempts to stop; relying on gambling as a way to escape stress or negative emotions; and concealing gambling activity from people you trust. If any of these descriptions resonate with you, please reach out to our support team or speak with a trusted person in your life.
8. Getting External Support
360bet acknowledges that our own support team, while available 24/7, is not a substitute for professional counselling or dedicated problem gambling support services. If you feel that gambling has become a significant problem in your life, we encourage you to seek assistance from a qualified mental health professional or counselling service in your area in Bangladesh.
Speaking honestly with a trusted friend, family member, or community figure about your gambling can also be an important first step. Many people find that simply naming the problem out loud to someone they trust reduces the grip it has on their behaviour. You do not need to face this alone — and reaching out is never a sign of weakness.
9. Staff Training and Platform Monitoring
All 360bet customer support staff receive regular training on responsible gambling principles, problem gambling warning signs, and the correct procedures for activating player protection tools. Our platform also uses automated monitoring systems that flag account activity patterns consistent with problem gambling behaviour — such as rapidly increasing bet sizes after losses, unusually long unbroken sessions, or multiple failed attempts to withdraw funds after significant losses.
When our systems or our staff identify a potential concern, we may proactively contact the account holder to check in and offer access to our responsible gaming tools. This outreach is done with care and without judgement. Players are never penalised for using our protection tools or for raising responsible gaming concerns.
10. Policy Updates
360bet reviews and updates this Responsible Gaming policy on a regular basis to reflect changes in best practice, applicable law, and the needs of our player community in Bangladesh. The current version of this policy is always available at https://360bet.im/responsible-gaming. Material changes will be communicated to registered players by email before taking effect.
If you have suggestions for how 360bet can improve its responsible gaming programme, we welcome your feedback at [email protected] with the subject line "Responsible Gaming Feedback".
When gambling stays fun, it is genuinely enjoyable. Explore our games, check our FAQ for common questions, or review our other policy pages — and always remember to set your limits before you play.
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