Your Privacy at 360bet

1. Who We Are

360bet operates the online sports betting and casino platform accessible at https://360bet.im. For the purposes of this Privacy Policy, 360bet is the data controller responsible for the personal information collected through the platform. All privacy-related queries, data rights requests, and complaints should be directed to our support team at [email protected] with the subject line "Privacy Enquiry".

360bet serves players based in Bangladesh, including major urban centres such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. This Policy applies to all users of the platform regardless of their city or region of access.

2. Information We Collect

360bet collects personal data in the following categories:

• Registration Data: Your chosen username, email address, date of birth, and the password you set during account creation. Date of birth is collected solely for age verification purposes to confirm you meet the 21+ requirement.
• Identity Verification (KYC) Data: Where required for account verification, we collect copies of government-issued identification documents (national ID card, passport, or driving licence) and proof-of-address documents (utility bills or bank statements). This data is collected only when triggered by a KYC review event.
• Payment Data: Transaction reference numbers, wallet identifiers (bKash or Nagad mobile numbers in anonymised form), deposit and withdrawal amounts, and timestamps. Full wallet credentials and card numbers are processed exclusively by our payment partners and are never stored on 360bet servers.
• Betting and Gaming Activity: Records of bets placed, games played, wager amounts, outcomes, bonus credits used, and account balance history. This data is essential for account management, dispute resolution, and responsible gaming monitoring.
• Device and Technical Data: IP address, browser type and version, operating system, device type, screen resolution, session duration, pages visited, and referral source. This data is collected automatically via server logs and analytics tools.
• Communications Data: The content of messages you send to our customer support team, including live chat transcripts and emails, along with the date, time, and subject of each communication.
• Responsible Gaming Data: Records of any deposit limits, self-exclusion requests, cooling-off periods, or session time restrictions you set on your account. This data is retained even after account closure to prevent circumvention of exclusion measures.

3. How We Use Your Information

360bet uses the personal data it collects for the following specific purposes:

• Account Operation: Creating and maintaining your account, authenticating your identity at login, processing deposits and withdrawals, and delivering the core betting and casino services you have requested.
• Age and Identity Verification: Confirming that you meet the mandatory 21+ age requirement and that the identity information you have provided is accurate. This is a legal and operational obligation.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeovers, unauthorised access, and other security threats. We use automated monitoring systems that analyse betting patterns, login behaviour, and payment activity.
• Responsible Gaming: Monitoring account activity for signs of problem gambling behaviour, enforcing self-exclusion and deposit limits you have set, and contacting you if our responsible gaming systems flag a concern. This use of your data is in your genuine interest.
• Legal and Regulatory Compliance: Retaining records as required by applicable laws, responding to lawful requests from regulatory or law enforcement bodies, and maintaining the audit trails required to operate a safe and compliant platform.
• Customer Support: Responding to your support queries, resolving disputes, and improving our support processes based on historical communication records.
• Platform Improvement: Using aggregated, anonymised analytics data to understand how players use the platform, identify technical issues, and improve the overall user experience. Individual players are not identified in this analysis.
• Promotional Communications: Where you have opted in to marketing communications, sending you information about relevant promotions, bonuses, and platform updates via email. You may opt out at any time by contacting [email protected].

4. Legal Basis for Processing

4.1 Contract Performance: The majority of our data processing is necessary to deliver the services you have requested by registering an account. Without processing your registration, payment, and betting data, we cannot operate your account.

4.2 Legal Obligation: Certain processing activities — including KYC identity verification, transaction record retention, and fraud reporting — are required by applicable laws. 360bet cannot waive these obligations at a player's request.

4.3 Legitimate Interests: We process device and technical data, communications data, and aggregated analytics data on the basis of our legitimate interests in maintaining platform security, preventing fraud, and improving our services, provided these interests are not overridden by your rights.

4.4 Consent: Where we send marketing communications, we do so on the basis of your opt-in consent. You may withdraw this consent at any time by contacting our support team, and withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

360bet does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: We share the minimum necessary transaction data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to process deposits and withdrawals. Each payment partner operates under its own privacy policy and data security standards.
• Game Providers: When you play a game supplied by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), your account session token and stake data are shared with that studio's game server to operate the game round. No additional personal data is shared beyond what is technically required.
• Identity Verification Services: Where we use a third-party KYC service to verify identity documents, your document data is transmitted to that service in encrypted form. The service is contractually bound to process your data only for the verification purpose and to delete it upon completion.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by law or where we believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business Successors: In the event of a merger, acquisition, or transfer of 360bet's business operations, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the successor's privacy terms before the transfer is completed.

We do not share your data with advertising networks, social media platforms, or data analytics brokers for commercial profiling or targeting purposes.

6. Cookies and Tracking Technologies

6.1 360bet uses cookies and similar tracking technologies on the platform for the following purposes:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing identifiers. They cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate the platform — pages visited, session length, and feature usage. This data helps us identify technical problems and improve the user experience.
• Preference Cookies: Store your display preferences (such as language or UI settings) so that they persist across sessions.

6.2 You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 360bet platform.

6.3 360bet does not use third-party advertising cookies or cross-site tracking pixels on its platform.

7. Data Retention

7.1 360bet retains personal data for as long as your account is active and for a period thereafter as required by law or as necessary for the purposes described in this Policy. Specific retention periods by data category are as follows:

• Account and Registration Data: Retained for the duration of your account and for a minimum of 5 years following permanent account closure.
• KYC and Identity Documents: Retained for the duration of the account and for a minimum of 5 years after closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of each transaction, regardless of account status.
• Responsible Gaming Records: Retained indefinitely for self-exclusion records to prevent circumvention; other responsible gaming records retained for 5 years.
• Customer Support Communications: Retained for 3 years from the date of the most recent communication in a support thread.
• Analytics and Technical Logs: Retained in anonymised or aggregated form for up to 2 years.

7.2 When the applicable retention period expires, 360bet securely deletes or anonymises the relevant personal data.

8. Your Data Rights

8.1 Subject to applicable law and the legal retention obligations described in clause 7, you have the following rights in relation to your personal data held by 360bet:

• Right of Access: You may request a copy of all personal data 360bet holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that override this right.
• Right to Restrict Processing: You may request that we restrict our use of your data in certain circumstances, for example while a dispute about its accuracy is resolved.
• Right to Object: You may object to processing carried out on the basis of legitimate interests where you believe your rights and freedoms override those interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior lawful processing.

8.2 To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. Complex requests may require up to 60 days; we will notify you if an extension is needed.

8.3 We may need to verify your identity before processing a data rights request. This is to protect your data from unauthorised disclosure or deletion.

9. Data Security

9.1 360bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Automated monitoring for suspicious access patterns, login anomalies, and unusual data queries.
• Incident response procedures that include prompt notification to affected users in the event of a confirmed data breach that poses a risk to their rights.

9.2 Despite these measures, no internet-based platform can guarantee absolute security. 360bet encourages all players to use a strong, unique password for their account, enable any available two-factor authentication, and report any suspected unauthorised access immediately to [email protected].

10. Children and Minors

10.1 The 360bet platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a registered account belongs to a person under 21, that account will be immediately suspended, all funds reviewed in accordance with our Terms & Conditions, and the personal data associated with the underage registration deleted except where retention is required by law.

10.2 Parents and guardians who believe a minor has registered an account should contact us immediately at [email protected] with the subject line "Underage Account" so that the matter can be investigated and resolved promptly.

11. Third-Party Links

The 360bet platform does not contain outbound links to external third-party websites. This Policy applies solely to data processed by 360bet through the platform at https://360bet.im. If you navigate away from the 360bet platform to any external service (for example, a payment provider's own portal), that service's privacy policy governs the data it collects and 360bet accepts no responsibility for third-party data practices.

12. Changes to This Policy

12.1 360bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes — meaning changes that affect how we use your data in ways you would not reasonably expect — will be communicated to registered account holders by email at least 7 calendar days before the amended Policy takes effect.

12.2 The current version of this Policy is always available at https://360bet.im/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

12.3 If you have questions or concerns about any change to this Policy before it takes effect, please contact our support team at [email protected].

13. Contact Us

For all privacy-related queries, data rights requests, or complaints about how 360bet handles your personal data, please contact our support team using the details below. All communications should be in English to ensure the fastest possible response.

• Email: [email protected]
• Subject Line for Data Requests: "Privacy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Target Response Time: Within 5 business days for privacy requests

This Privacy Policy was last reviewed and updated on 1 January 2026. By continuing to use the 360bet platform after this date, you confirm your acceptance of this Policy in full.